I want you to be happy with your purchase. If you have any questions please contact me in advance.
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Paying within the European Union is done by bank transfer. You will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others. Payments outside of the EU are taken through Paypal in Euros. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. If you are outside of the EU, choose payment by bank transfer and I will contact you. If your country is not in the list, contact me.
Any order placed through the website is not binding until the work has been dispatched. Artwork listed may be withdrawn from sale at any point by the artist for reasons such as, but not limited to, sale elsewhere or withheld for exhibition display.
Shipping
Is Shipping included?
Shipping is included for shipment in Belgium. There is a flat rate for shipment to European Union, Europe (not EU) , USA and Canada, that will be added at checkout. The automatic shipping options at checkout will be added automatically when you check out. Shipping costs contribute towards packing supplies, labour and transit fees.
Important: the shipping cost that is added when you check out, is an estimate. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
| Shipping cost | EU | Europe (not EU) | USA Canada |
| Small works on paper, unframed, max (30x40cm-12×16”) | € 20,- | € 25,- | € 35,- |
| Unframed paintings up to 50x50cm (20”) | € 60,- | € 85- | € 160,- |
| Unframed paintings 50x70cm (20X28”) – 60x80cm (24X32”) | € 150,- | € 180,- | € 230,- |
If your country is not in the list, I can provide you with an exact quote to your address when you contact me. I will always provide the most reasonable quote available for shipping.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Deliveries usually take up to 3 to 5 days to arrive, please allow 10 working days before delivery. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements. In case I am traveling, delivery will be extended for a certain period of time. In that case, I will contact you.
Can I collect my artwork from your studio?
Yes, this is possible. Contact me for appointment.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Shipments outside the European Union may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Returns
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. This is only for shipments within the European Union. At this time I am unable to offer a refund or return on any artwork sent outside of the EU.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Cost of shipment is for you. Once the piece has been safely returned, I will refund your payment within 14 days. Payment is refunded minus the cost of shipping and any PayPal fees.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and make a photograph.
This should cover it. If you have any questions, please contact me.
last updatet 22/8/2021
